Delivery Information
It’s our duty to ensure that your favorite KEA product reaches you on time and in excellent condition.
PACKAGING
All KEA Jewelry is delivered in our signature branded jewelry boxes.
ORDER CONFIRMATION & TRACKING
When you place an order with KEA, we send you an email that confirms your order. Upon shipping, we send you another email. You can easily track your order with the details mentioned in this email. In case of any difficulty, you can contact our Customer Care at info@keajewels.com
SHIPPING PARTNERS
We want your KEA items to be delivered to you in excellent condition, and always on time. Taking great care in delivering your order, we only ship through reputed courier agencies.
SHIPPING LOCATIONS
Presently, we accept orders from all over INDIA. We will continue to expand the list as we grow:
Missing out on KEA products? If you wish your location to be fast tracked and added to our list please send a note to info@keajewels.com
WORLD SHIPPING TIMES
We work with India’s largest and most-established domestic and international couriers to ensure the broadest delivery coverage across the cities we service. These courier partners are always expanding their delivery coverage areas on a regular basis.
Orders generally are delivered within 3-7 working days after ordering confirmation for tier 1 cities within India. For tier 2 Indian cities, customers can expect orders to reach them within 7-10 working days. Please note that these times reflect the general guidelines and are subject to change due to weather, other environmental conditions or high traffic times. KEA is not responsible for any delays in the delivery process once a package has shipped from our warehouse. If customers require special delivery timeframes or conditions, they should contact our customer service team upon order placement with the details info@keajewels.com
SHIPPING FEES
For orders shipped within India,
standard shipping is FREE for orders of Rs 1000 or more
express shipping is chargeable and availability varies by a PIN code.
all shipping fees are added directly to the order total within the shopping cart at the time of checkout
Cash on Delivery is available.
* Certain PIN codes within India are not covered as part of the standard delivery process and, as such are chargeable at a flat shipping fee of Rs 200 per order.
PARTIAL DELIVERIES
While we would like you to enjoy your entire order together, this may not always be possible due to product unavailability, and we may have to make partial deliveries. But please be assured, we won’t rest easy till your complete order has been delivered to you.
RETURNS
If you believe your desired KEA product hasn’t reached you in good condition, or if the packaging is tampered with or damaged, please refuse to take delivery of the package, and contact our Customer Care at info@keajewels.com.
mentioning your order reference number. We shall re-deliver your order at the earliest possible time.
Please read the for further clarification.
CANCELLATIONS
We will be able to accept order change or cancellation requests any time before we ship your order. Unfortunately, we cannot cancel orders once the shipment is out of our warehouse for delivery.
CASH ON DELIVERY
We offer both online payments as well as Cash on Delivery (COD) options within India. However, for certain PIN codes in India,
we are able to offer only pre-paid online payment as an option.
Customers will be given the option to use Cash on Delivery only if the following conditions are true for their orders:
Our courier partners offer Cash on Delivery as an option for that PIN code
The Billing Address and the Shipping Address are the same